Contact Us

Welcome to The Toy Station Customer Support.

Whether you have a question about a product, need assistance with an existing order, or would like information about delivery, returns, or refunds, our customer support team is here to help.

We aim to provide clear, helpful, and timely assistance throughout your shopping experience.

Customer Support

For general enquiries or help with an existing order, please contact us by email or phone.

Email:
help@thetoysstation.com

Phone:
+44 20 8940 4896

We aim to respond to email enquiries within 24–48 business hours.

When contacting us about an existing order, please include your order number and the email address used at checkout so we can locate your order quickly.

How We Can Help

Our customer support team can assist with:

  • Product information and availability
  • Questions before placing an order
  • Order status and updates
  • Shipping and delivery enquiries
  • Tracking information
  • Returns and exchanges
  • Refund enquiries
  • Damaged, defective, or incorrect products
  • Payment and checkout questions
  • General store and policy enquiries

Order Enquiries

If you're contacting us about an order, please provide:

  • Your full name
  • Order number
  • Email address used when ordering
  • A short description of your enquiry

For damaged, defective, or incorrect products, please include clear photographs where appropriate. This can help us review your request more efficiently.

Business Information

Business Name: The Toy Station

Business Address:
6 Eton St
Richmond TW9 1EE
United Kingdom

Phone: +44 20 8940 4896

Email: help@thetoysstation.com

Website: thetoysstation.com

Returns & Refunds

If you need to request a return or report an issue with your order, please contact us at help@thetoysstation.com before sending any products back.

Include your order number and details of your request. Our team will provide the appropriate return instructions where applicable.

Please review our Returns & Refund Policy for complete information about eligibility, return conditions, and refunds.

Delivery & Tracking

Once your order has been dispatched, available tracking information will be provided where applicable.

If you have questions about your delivery or believe there is an issue with your shipment, contact our support team with your order number so we can assist you.

Please review our Shipping Policy for additional information about processing and estimated delivery times.

Need Help Before Ordering?

If you have questions about a toy, game, trading card product, collectible, age recommendation, product specification, or availability, please contact us before placing your order.

We'll be happy to help you find the information you need.

We're Here to Help

At The Toy Station, we want your shopping experience to be straightforward from browsing through to delivery and after-sales support.

For assistance, contact:

help@thetoysstation.com
+44 20 8940 4896

We aim to respond to all enquiries within 24–48 business hours.