Returns & Refund

Effective Date: August 14, 2026

At The Toy Station, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a return, your item must:

Be unused, unworn, and in the same condition as received.
Be returned in its original packaging.
Include all original tags, accessories, manuals, and components.
Be accompanied by proof of purchase or order confirmation.

Items that do not meet these requirements may not be eligible for a refund, subject to your rights under applicable UK consumer law.

How to Request a Return

To request a return, please contact our customer support team.

Email: help@thetoysstation.com

Please include your order number and the reason for your return.

If your request is approved, we will provide detailed return instructions, including the appropriate return address.

Please do not send items back without prior return authorisation, as unauthorised returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is:

Damaged during shipping
Defective
Incorrect
Missing parts or components

Please contact us as soon as possible at help@thetoysstation.com with your order number and, where appropriate, clear photographs showing the issue.

We will review your request and provide an appropriate resolution in accordance with applicable consumer protection laws.

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

Personalised or custom-made products
Gift cards
Perishable goods
Personal care products where applicable
Hazardous materials or flammable products
Sealed products that are not suitable for return for health or hygiene reasons once unsealed
Items damaged through misuse or altered after delivery

This does not affect your statutory rights where an item is faulty, damaged, incorrectly described, or otherwise covered by applicable consumer protection law.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Trading Cards, Collectibles & Sealed Products

For sealed trading card products, collectible products, games, and similar items, products should be returned in their original condition with factory seals and packaging intact where applicable.

Opened, used, or altered products may not qualify for a change-of-mind return where an applicable legal exception applies.

Faulty, damaged, incorrect, or misdescribed products will be handled in accordance with your statutory rights.

Sale Items

Products purchased during sales or promotional events are subject to the same applicable statutory consumer rights.

Any restrictions on change-of-mind returns will not affect rights that cannot legally be excluded.

Gift cards are generally non-refundable except where required by law.

Exchanges

If you would like a different size, colour, or product, please contact us to check the available options.

Where a direct exchange is unavailable, we may ask you to:

Request a return for the original product.
Place a new order for the preferred product.

This allows the replacement product to be ordered subject to current stock availability.

Refunds

Once your returned product has been received and inspected, we will notify you regarding your refund.

If the refund is approved:

The refund will normally be issued to your original payment method.
Your bank or payment provider may require additional time to process and display the refund.
Any applicable delivery-cost refunds will be handled in accordance with UK consumer law and the circumstances of the return.

We will contact you if there is an issue with your returned product or refund.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at help@thetoysstation.com.

If your order has already been processed or dispatched, we may be unable to stop the shipment. You may still be able to exercise applicable cancellation and return rights after receiving your order.

Nothing in this policy limits your statutory rights under applicable UK consumer law.

Contact Us

If you have any questions regarding returns, refunds, cancellations, or exchanges, please contact our customer support team.

The Toy Station

Address:
6 Eton St
Richmond TW9 1EE
United Kingdom

Phone: +44 20 8940 4896

Website: thetoysstation.com