Shipping
Effective Date: August 14, 2026
The Toy Station ("we", "our", or "us") operates thetoysstation.com.
By placing an order through our website, you agree to the shipping and delivery terms outlined below. We aim to provide clear information regarding order processing, delivery times, shipping costs, tracking, and delivery issues.
1. General
All orders are subject to payment verification and product availability before dispatch.
While we make reasonable efforts to maintain accurate inventory information, product availability may occasionally change.
If an item becomes unavailable after your order has been placed, we may:
- Contact you regarding the unavailable product.
- Dispatch other available products in your order where appropriate.
- Offer an alternative where agreed with you.
- Cancel and refund the unavailable item.
If we are unable to fulfil an item you have paid for, the applicable amount will be refunded to your original payment method.
2. Order Processing
Orders are generally processed within:
1–3 Business Days
Our normal fulfilment operations take place Monday to Friday, excluding UK public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next available business day.
Order processing time is separate from the estimated delivery time.
3. Shipping Options
We currently offer the following shipping options:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Economy Shipping | 5–8 Business Days | FREE |
| Standard Shipping | 3–4 Business Days | £15.00 |
Estimated delivery times generally apply after the order has been processed and dispatched.
Available shipping methods and final charges will be displayed during checkout where applicable.
4. Delivery Estimates
Delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Public holidays
- High seasonal demand
- Transportation disruptions
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
If your order is significantly delayed, please contact our customer support team so we can assist you.
5. Shipping Costs
Applicable shipping charges are displayed during checkout before you complete your purchase.
Economy Shipping: FREE
Standard Shipping: £15.00
Please review your selected delivery method and total order cost before completing payment.
6. Dispatch Confirmation
Once your order has been dispatched, we will normally send a shipping confirmation to the email address provided during checkout.
Where tracking is available, your shipping confirmation may include:
- Tracking number
- Carrier information
- Tracking instructions
- Available delivery updates
Please ensure that the email address provided during checkout is accurate.
7. Order Tracking
Where tracking is available, you can follow the progress of your shipment using the tracking information provided after dispatch.
Please allow some time after receiving your tracking number for the carrier's tracking system to display the first update.
If your tracking information has not updated for an extended period or you believe there is an issue with your shipment, contact us at:
When contacting us, please include your order number.
8. Delivery Address
Customers are responsible for providing an accurate and complete delivery address during checkout.
Before submitting your order, please check:
- Recipient name
- House or building number
- Street address
- City or town
- Postcode
- Country
- Contact information
Incorrect or incomplete delivery information may result in delays or failed delivery attempts.
9. Address Changes
If you need to change your delivery address, please contact us as soon as possible.
We may be able to update the address if your order has not yet been processed or dispatched.
Once an order has entered the shipping process, we cannot guarantee that the delivery address can be changed.
10. Out-of-Stock Items
If a product becomes unavailable after you place an order, we will contact you where appropriate.
Depending on the circumstances:
- Available products may be dispatched separately.
- We may wait for the unavailable product to become available with your agreement.
- The unavailable product may be cancelled and refunded.
We will not substitute a materially different product without your agreement.
11. Delivery Delays
If your order has not arrived within the estimated delivery timeframe, please check your available tracking information first.
If you still require assistance, contact our customer support team with:
- Your name
- Order number
- Email address used at checkout
We will review the available shipment information and assist you with the next appropriate steps.
12. Damaged Deliveries
Please inspect your order when it arrives.
If your product arrives damaged, please contact us as soon as reasonably possible and provide:
- Your order number
- A description of the issue
- Photographs of the damaged product
- Photographs of the packaging where relevant
This information helps us investigate the issue and provide an appropriate resolution.
Please do not dispose of damaged products or packaging until we have reviewed your request where reasonably possible.
13. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
Provide your order number and details of the affected product so we can investigate.
Where an error is confirmed, we will provide an appropriate resolution in accordance with applicable UK consumer law.
14. Lost Shipments
If a shipment is confirmed as lost during transit, we will review the order and provide an appropriate resolution.
Depending on the circumstances and product availability, this may include:
- A replacement product, or
- A refund to the original payment method.
We may need to complete or cooperate with a carrier investigation before a shipment can be confirmed as lost.
15. Failed or Refused Delivery
If a delivery cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect a parcel, the shipment may be returned to us.
If this happens, please contact our support team.
Any refund or reshipment will be handled according to the circumstances of the order and applicable consumer law.
16. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
If your order has not yet been processed or dispatched, we will attempt to cancel it.
If your order has already been dispatched, you may need to receive the order and follow our Returns & Refund Policy.
Nothing in this section limits any cancellation rights you may have under applicable UK consumer law.
17. Returns & Refunds
We offer eligible returns in accordance with our Returns & Refund Policy.
For change-of-mind returns, damaged products, incorrect items, defective products, exchanges, and refunds, please refer to our dedicated Returns & Refund Policy for complete information.
Nothing in our shipping or returns policies limits your statutory rights under applicable UK consumer protection legislation.
Contact Us
If you have questions about shipping, tracking, delivery, or your order, please contact our customer support team.
The Toy Station
Address:
6 Eton St
Richmond TW9 1EE
United Kingdom
Phone: +44 20 8940 4896
Website: thetoysstation.com
Email: help@thetoysstation.com