Privacy Policy

Effective Date: August 14, 2026

This Privacy Policy explains how The Toy Station ("we", "our", or "us") collects, uses, and protects your personal information when you visit thetoysstation.com.

1. Definitions

Website: thetoysstation.com

Country: United Kingdom

Personal Data: Information that identifies or can identify an individual.

Usage Data: Information collected automatically when using our website.

Cookies: Small files stored on your device to improve website functionality, security, and your browsing experience.

2. Information We Collect

Personal Information

We may collect the following information when you place an order, create an account, subscribe to our newsletter, or contact us:

Full name
Email address
Shipping and billing address
Phone number
Order information
Payment information processed securely by our payment providers

We do not directly store complete payment card details.

Usage Data

We may automatically collect information such as:

IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of your visit
Website interaction data
Referral source

3. Cookies

We use cookies and similar technologies to:

Improve website functionality
Remember your preferences
Analyse website traffic
Enhance website security
Personalise your shopping experience
Support essential checkout and account functions

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

4. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of purchased products
Provide customer support
Respond to enquiries
Manage customer accounts
Improve our website, products, and services
Prevent fraud and unauthorised transactions
Comply with applicable legal obligations
Send order confirmations and delivery updates
Process returns and refunds
Send promotional communications where you have chosen to receive them

We do not sell or rent your personal information.

5. Sharing Your Information

We may share information where necessary with third-party service providers that help us operate our business, including:

Payment processors
Shipping and delivery providers
Website and e-commerce service providers
Hosting providers
Analytics providers
Fraud prevention and security services
Customer support and technology providers

We only share information reasonably necessary for these providers to perform their services.

We may also disclose information where required to comply with applicable laws, regulations, legal proceedings, or lawful requests from authorities.

6. Data Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or loss.

Our website uses secure technologies, including SSL/TLS encryption, to help protect information transmitted between your browser and our website.

No method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Complete and manage orders
Provide customer support
Maintain appropriate business records
Meet legal, accounting, and tax obligations
Resolve disputes
Prevent fraud
Enforce our policies and agreements

When personal information is no longer required, we may securely delete or anonymise it in accordance with applicable requirements.

8. Your Privacy Rights

Depending on applicable law, including the UK GDPR and Data Protection Act 2018, you may have rights concerning your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of certain processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent
Object to certain direct marketing communications

To exercise your rights, contact us using the details provided below.

You may also have the right to lodge a complaint with the relevant data protection authority.

9. Children's Privacy

The Toy Station sells toys, games, collectibles, and related products that may be intended for children, but purchases and customer accounts should be managed by adults where required.

We do not knowingly collect personal information directly from children in circumstances where parental or guardian consent is legally required.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.

10. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, policies, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where required by applicable data protection law, appropriate safeguards are used to protect personal information transferred internationally.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal requirements.

When changes are made, the updated Privacy Policy will be published on this page and the Effective Date may be revised.

We recommend reviewing this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

The Toy Station

Address:
6 Eton St
Richmond TW9 1EE
United Kingdom

Phone: +44 20 8940 4896